Responsible Gaming Mission Statement
Amaya is committed to responsible gaming and is dedicated to providing an enjoyable and positive gaming experience for all of our players. Most poker players play for fun and entertainment, but we recognize that a small percentage of players will:
- Attempt to play when they’re underage, or
- Allow poker to control them and affect their lives.
Amaya is committed to assisting and protecting those who should not be playing poker at all, or who wish to limit the amount that they play.
Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.
What we do
Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept players under 18.
When a player creates an account we collect their name, address, and birth date to confirm that the player is at least 18 years old.
Amaya brands do not target underage players with marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.
If you believe that poker might be a hindrance to your life rather than a form of entertainment, we at Amaya want to help you. First, please review the following questions:
- Did you ever lose time from work or school due to playing poker?
- Has playing poker caused you to neglect your own welfare or that of your family?
- Have you ever sold anything or borrowed money to finance your playing?
- Have you often played until your last dollar was gone?
- Have you ever played longer than you had planned?
- Have you ever considered self-destruction or suicide as a result of your playing?
If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.
You can take the test in its entirety at one of the following websites:
Also, we provide you with the ability to exclude yourself from playing on our software for various periods of time. To do this, go to the main lobby of the software, select ‘Requests’, ‘Responsible Gaming’, and ‘Exclude me from playing.’
Six-month self-exclusion. This is identical to the other time-out periods, except that we will ask you to withdraw any real money funds from your Amaya accounts. In addition, you will not be automatically reinstated. If you want to return to playing on any Amaya sites, you can email support any time after your self-exclusion period has passed.
Self-exclusions longer than six months, and permanent self-exclusions. If you wish to self-exclude yourself longer than six months, or permanently self-exclude yourself, please contact firstname.lastname@example.org, or email@example.com
You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.
What you can do
Be sure to protect your computer. All Windows computers can be set up to have password control so that you must enter a password to get to the desktop. In general, this is good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your screen name and password private. You can elect to have the software not remember your password each time you log into one of our poker clients. If you have any concern that somebody else might attempt to access your account, you should not allow software to remember your password.
If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs:
If you are aware of an underage person using Amaya software, let us know. Simply send an email to firstname.lastname@example.org, or email@example.com, and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports very seriously.
Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about poker accounts, deposits, and withdrawals, start asking questions. If you see one of our poker software programs on your child's computer, uninstall it and ask more questions. Responsible parenting is the best start to preventing underage gaming.
How to play online poker responsibly
If you choose to play online poker, there are some general guidelines that can help make your poker playing experience safer, and reduce the risk that problems can occur:
- Play for entertainment, and not as a way of making money.
- Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
- Set deposit limits. Use our ‘Restrict Deposit Limit’ feature located in the ‘Cashier’ menu at the top of the main lobby. Never deposit more than you can afford to lose.
- Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
- Don't play poker when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
- Balance poker with other activities. Find other forms of entertainment so playing poker does not become too big a part of your life.
If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites: